Who I am

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What I am

I am an actor, photographer and freelance graphic designer, looking for a leadership position in a non profit organization or social venture.
I am the creative type, always looking for creative solutions to any situation I come across.

What I do

Program Manager (SOP Editor, TAM – Cross Functional), Amazon.com-Jan 2015 to date

Create relationships between key players, making the right connections to gather accurate information for standard operating procedures from the flowcharting and drafting to testing and publication as well as oversee SOP globalization efforts to ensure thorough process optimization and process adoption by the end user.

What I’ve done

Process Editor, Amazon.com; San José, Costa Rica — 2010 – Present

I review, edit, update and create SOPs (Standard Operating Procedures) used to consistently provide accurate and satisfactory responses to third party sellers using the amazon platform. Constantly meeting and exceeding goals through invention and simplification and based on a take ownership ideology and bias for action attitude.

Credit assistant IV / SME Collections trainer; BPO Tribune – Hewlett Packard; San José, Costa Rica — 2008-2010

I consistently exceeded the company’s collection goals with over 95% customer satisfaction which earned me the Subject matter expert and later opened the door to become a trainer for new hire collectors for the Los Angeles Times.

Customer Service Rep and Manager; Weshtod Consultants; San José, Costa Rica — 1999-2008
Several other jobs not covered in depth here, such as:

Production Assistant and Actor in several short films, Short Film Director, Art Director, TV commercial Actor, Salesman, Mechanic assistant/apprentice, Customer Service Rep.

Formal education

Technical Graphic Design – FUNDATEC – 2008
Video Production – Casa de la Cultura – TEC- Tecnologico de Costa Rica – 2008
Performing Arts – TNT-Taller Nacional de Teatro – 2005
Performing Arts – HKU University, Utrecht, Netherlands – 2004
Photography – Memorandum Photography School and Gallery – 2002
Performing Arts – UCR-Universidad de Costa Rica – 2003
Anthropology – UCR-Universidad de Costa Rica – 1999
Aviation (theory) – Tobias Bolanos Airport – 1997

Skills & Expertise

World’s greatest dad, Maximus Process Improver, Creative Solution Finder, Visio Flowcharting, Photoshop, Illustrator, InDesign, Basic HTML 5, Basic CSS

Contact information

andre.saenz@icloud.com

Mobile: (+506) 8827 1617

 

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